RMA_Image

RMA流程

为了保证快速、高效地处理您的退换,我们将使用一种系统的RMA流程。请根据这个指导一步一步来操作。
  1. 请填写此页上的RMA表格。带有*标记的地方为必填。通过点击“发送”按钮,此表格将被自动发送至Contrinex客服部。您的RMA就注册登记完毕了。
  2. 客服部将在2个工作日之内发送给您一个RMA号码和一份跟踪单。
  3. 把跟踪单打印出来,与您的货品一起,请选择已付邮费来寄送。请不要选择货到付款,并且使用跟踪单上的唯一的收货地址。如果货物寄到Contrinex但没有RMA号码,我们不能保证能够及时处理。在某些情况下,这些货物一定会被寄回给您。
  4. 质量部门将会检查和分析您的货品并且制作一份8D报告。这份报告会通过电子邮件发送给您。在保修期间,您将会收到修复过的产品,或者换货,或者信用证。

RMA 表格

请填写以下的RMA表格。
Please select.Mr.Ms.
Please enter your first name.
Please enter your last name.
Please enter a valid email address under which we can contact you. For example: john.doe@contrinex.com
Please enter your company's full name including legal form. For example: Contrinex Sensor GmbH
Your company address: Please enter the street and number. For example: Gutenberg-Str. 18
Your company address: Please enter the zip-code and city. For example: 70771 Leinfelden-Echterdingen
Your company address: Please enter the country. For example: Germany
Please enter your internal RMA number. For example: RMA-CTX123456
Please enter your Contrinex customer number. For example: 1001234 You can find this 7 digit number starting with 100xxxx on the letterhead of every order confirmation or invoice.
Please enter the 9 digit material number and/or the description code of the product(s) you wish to send us.
You can find this information on the corresponding order confirmation or invoice. In addition, you will find the description code on the label or printed on the cable of the product.
For example: material number 620-200-424 and description LTK-1180-103
Please enter serial/batch number of the product(s) you wish to send us.
You can find this 7 digit number with letter suffix on the label or printed on the cable of the product.
For example: 1234567B
Please enter the total number of products enclosed in the package. For example: 2
Please enter the Contrinex order confirmation (6 digit) and/or invoice number (10 digit) or your order number with order date. You can find this information on the letterhead.
For example: order confirmation 151234 or invoice 2100007073
Please let us know where you bought this product. If you bought it through a distributor please enter the company name. Also please enter the country of the Contrinex affiliate or distributor. ContrinexDistributor
Please select the reason why you wish to return the product(s).repairsample deliveryincorrect/double delivery
In case of an error, we need detailed information from you to determine the possible root cause. Please let us know:
What is the problem? When did you noticed the problem? (e.g. during incoming inspection, after installation, during operation). Where was the problem detected and in what circumstances? (e.g. temperature, humidity, vibration, …)

− 3 = 7